Return Policy

Service Nature

Our services include staffing solutions, payroll management, BPO services, and project solutions. These are professional services that cannot be "returned" in the traditional sense. However, we are committed to client satisfaction and will work diligently to address any concerns.

Candidate Replacement Policy

For staffing and recruitment services:

• Guarantee Period: We offer a replacement guarantee for candidates placed through our services, typically valid for 90 days from the date of joining.
• Replacement Process: If a placed candidate leaves or is terminated within the guarantee period, we will provide a suitable replacement at no additional cost.
• Conditions: The replacement guarantee is subject to the client providing timely feedback and the termination not being due to reasons beyond our control (such as company restructuring or position elimination).
• Timeframe: We commit to providing a replacement candidate within a reasonable timeframe, typically 30-45 days, depending on the position requirements.

Service Satisfaction Guarantee

We stand behind the quality of our services:

• If you are not satisfied with our services, please contact us within 30 days to discuss your concerns.
• We will work with you to understand the issues and provide appropriate solutions.
• Depending on the nature of the service and the circumstances, we may offer service credits, adjustments, or alternative solutions.

Refund Policy

Refunds are handled on a case-by-case basis:

• Advance Payments: If services have not commenced, advance payments may be refunded minus any administrative costs already incurred.
• Partial Services: For services partially rendered, refunds will be calculated based on the work completed and resources deployed.
• Contractual Agreements: Specific refund terms may be outlined in individual service contracts and will take precedence over this general policy.
• Processing Time: Approved refunds will be processed within 15-30 business days.

Cancellation Policy

For service cancellations:

• Notice Period: Clients should provide at least 15 days' written notice for service cancellation.
• Ongoing Projects: For ongoing projects, clients may be responsible for costs incurred up to the cancellation date.
• Contract Terms: Specific cancellation terms in signed contracts will apply.

Dispute Resolution

We believe in resolving any issues through open communication. If you have concerns about our services, we encourage you to contact us directly. We are committed to finding fair and reasonable solutions that maintain our professional relationship.

Exceptions

This Return Policy does not apply in the following circumstances:

• Services fully rendered as per the agreed scope of work
• Client-caused delays or changes in requirements
• Circumstances beyond our reasonable control (force majeure events)
• Violations of agreed terms and conditions by the client

Contact Us

For questions about our Return Policy or to initiate a return, replacement, or refund request, please contact us: