Get a chance to
Work in Germany.
The "Work in Germany" Program is a strategic initiative by Atreya in partnership with MaTx, Germany, established through an MoU signed in September 2025. The program is designed to facilitate the relocation, training, and integration of skilled Indian professionals into the German industrial workforce.
Job Description
Job Title
Hotel Front Office Reception Specialist
Location
Germany
Employment Type
Full-Time
Experience Required
2+ Years
Key Responsibilities
- Greet guests, manage check-ins/check-outs using PMS (Opera, Fidelio).
- Handle reservations, group bookings & upsell packages (incl. OTAs).
- Address guest complaints/issues by coordinating with housekeeping & management.
- Provide concierge assistance (local attractions, dining, transport, events).
- Manage front desk communications (calls, emails, in-person queries).
- Monitor room availability & prepare occupancy/forecast reports.
- Maintain guest records & ensure GDPR compliance.
- Oversee shift handovers, cash reconciliations & night audits.
Qualifications & Requirements
- 10+2 with focus in commerce, arts, or hospitality streams.
- Diploma in Hotel Management or Front Office Operations.
- Min. 2 years of experience in reception/front desk/hospitality roles.
- German Language: B1 certification mandatory.
- English proficiency: Basic to intermediate preferred.
- Proven ability in high-volume guest handling & conflict resolution.
- Familiarity with PMS/CRM systems and MS Office.
- Strong interpersonal, multitasking, and service-oriented mindset.